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JMan

Whitelisting Issues

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JMan

Please post in this thread if you're having issues with acquiring your GUID or Steam ID, so we can help you out. ;)

 

Please do not post ID's in this thread just what issue you're having.

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shane

hi i got white-listed last night and i just tried joining a server and i keep getting kicked 

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JMan

hi i got white-listed last night and i just tried joining a server and i keep getting kicked 

 

Your whitelist app wasn't received until this morning. You should of received an email saying that it would be effective next restart.

 

We have been manually restarting the server every 2 hours due to having to refresh the whitelist. You should be sorted relatively soon. ;)

 

 

Edit: It appears that GUID you submitted was off by 1 character. We have fixed it and you should be sorted soon.

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JMan

We've been experiencing a few wrong GUID submissions. If you try and login to HIHB and are still not whitelisted this is most likely the issue or you have been emailed for another reason behind your not being whitelisted.

 

If you've given a valid email address in your submission then we can obviously rectify this if you haven't, then that's on the person giving an invalid email address.

We check every Steam ID for VAC bans, if you are found with a VAC ban you will be questioned via email. See above statement.

 

We're developing a streamlined version of the whitelisting process, which should be implemented soon. The streamlined process will only make getting your Steam ID and GUID a lot easier, the submissions still are processed/reviewed before you're whitelisted. An entirely automated process defeats the purpose of whitelisting in our opinion and will never be an option.

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boulderhoagie

Got approved for whitelist last week. Played a couple different days, just looting pretty much, never saw another player. Try to log on this week. Says I'm not approved. What do I need to do?

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JMan

Got approved for whitelist last week. Played a couple different days, just looting pretty much, never saw another player. Try to log on this week. Says I'm not approved. What do I need to do?

 

PM'ed

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boulderhoagie

Just realized its probably becuase I had to reinstall steam due to some settings issues and they most likely issued me a new steam id! :P sorry for the inconvience and thanks for getting back to me so quick!

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JMan

Just realized its probably becuase I had to reinstall steam due to some settings issues and they most likely issued me a new steam id! :P sorry for the inconvience and thanks for getting back to me so quick!

 

No worries you should be sorted. ;)

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Nickmckiller

Hey, was playing on your guys server for awhile and tried logging in tonight and said i needed to get whitelisted. Not sure how all that works.

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JMan
2 hours ago, Nickmckiller said:

Hey, was playing on your guys server for awhile and tried logging in tonight and said i needed to get whitelisted. Not sure how all that works.

The HHG servers have been sub whitelisted for some time now, quite a few months.

We have 3 servers in the US currently info is @ http://forums.hihbgaming.net/index.php?/forum/29-hihbusa-servers/

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